Yatra Online / Yatratrip.in — Money got debited but did not receive any confirmation of the payment or the ticket

Address:	1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Website:	yatra.com

I booked an indigo flight 6E-993 which was scheduled for 24th February. 2024 on 1st February 2024 through yatra.com.
I opted for UPI payment and was redirected to the payment page. I received a request of Rs.4986 on my Phonepe account and I made the payment on the same request, i have attached a screenshot of the completion of the transaction on the same account which was of yatra.com

My money got deducted but the payment page kept buffering for some time and redirected me to page saying time out even after the payment was done. i did not receive any confirmation of the payment or the ticket.
It does not even show any record on the booking on the website. The money did not get credited back also.

Even i did not received any mail or message on my registered mail/mobile no.

I tried to reach them out but their customer care no is not able to connect. I have mailed complete issue but till now there is no response from yatra.com.

They are cheating and looting money for nothing and they used to do it everytime. I am hopeless and my big amount money is with them.

Please i am requesting to https://www.consumercomplaints.in to take necessary and immediate action against them.