[Resolved] Yatra Online / Yatratrip.in — My daughter plane ticket refund not returned by yatra | |||||
Initially we cancelled ticket to CHINA on May 19th. Till 20th July they informed they filed with airlines but didn't received. 5th Aug i informed them, they got money from airlines on July 13 in full. 7th Aug yatra informed they will refund within 15 days. booking reference number [protected] Still no refund received. Yatra is doing the trick to kill time, also they reply separately always breaking the mail chain. Regards Biplab Was this information helpful? | |||||
Sep 8, 2020 Complaint marked as Resolved Thanks. Yatra paid back in my credit cards account. Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
Reply
- why they close complain?
Reference number already there. But yatra trying to cheat.
Again recived another. Email to delay payment.
There also reference of booking is there.
Regards
------- Forwarded message[protected]
From: Yatra.com
Date: Tue, 25 Aug, 2020, 16:34
Subject: RE:'YA:25025233' [protected]-My-Booking
To:
Dear Urna,
Greetings from Yatra.com!
This email is regarding your refund request under booking reference number [protected]
Please accept our sincere apologies for delay in refund.
We would like to inform you that a refund for your booking is being processed which may take 7-10 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.
Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.
We thank you for your patience and patronage.
Regards,
Rani Tiwari
Reference number already there. But yatra trying to cheat.
Again recived another. Email to delay payment.
There also reference of booking is there.
Regards
------- Forwarded message[protected]
From: Yatra.com
Date: Tue, 25 Aug, 2020, 16:34
Subject: RE:'YA:25025233' [protected]-My-Booking
To:
Dear Urna,
Greetings from Yatra.com!
This email is regarding your refund request under booking reference number [protected]
Please accept our sincere apologies for delay in refund.
We would like to inform you that a refund for your booking is being processed which may take 7-10 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.
Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.
We thank you for your patience and patronage.
Regards,
Rani Tiwari
Thanks. Payment received.
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