[Resolved] Yatra Online / Yatratrip.in — My status of the booking is Not confirmed

shrithi rai

Jun 22, 2022

Address:

bangalore

Hi, i am writing in regards to my Yatra booking from bangalore to Singapore.
The booking shows not confirmed and PNR is listed 0000, i tried to contact yatra by all means and it routes me to writing a complain over mail for which the resolution time was 2-3 hours and its been more than 12 hours now with no response by any means.
I want to understand the state of my ticket because otherwise i can quickly rebook my tickets to avoid paying any surge charges and why is Yatra so irresponsible.I contacted Indigo who is the airlines i contacted and clearly they dont have any data of this travel as this must be an issue with Yatra itself.
My Booking IDs are :[protected] and[protected].
We appreciate if there is atleast a communication that this booking is through or not .

Regards,
Shrithi

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Aug 1, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the full refund for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care