[Resolved] Yatra Online / Yatratrip.in — no refund and very bad customer service

rahuldbhatia

Website:

www.yatra.in

I have booked a package tour for sri lanka. The yatra team after taking part amount of the booking have not come back. The operations / sales team does not come on a call and provide a proper answer for my existing booking. Every time i call they say they would come back in the next 24 hours which they do not do. They have screwed my holiday and do not give a refund too.

Very bad attitude of yatra guys.

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Dec 15, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Rahul,

Greetings from Yatra.com!

We regret the inconvenience you have faced. Request you to kindly share your booking reference number to enable us to assist you.

Regards,
Yatra Care

Nov 02, 2018

Updated by rahuldbhatia Rupa Kumari is the person who is looking after the request. She is absent today. Mr. Vikas who took my call was very rude and not at all helpful to understand my situation. He immediately said that if you dont like our service you can please cancel your booking with us, but no refund on the same will be provided to you.
This type of customer service is really not expected from Yatra customer service team.

Nov 02, 2018

Updated by rahuldbhatia My booking reference is YH4335498. Name - Rahul Bhatia.
Request to please get it solved at the earliest.

Verified Support

Nov 12, 2018

Yatra Online / YatraTrip.in Customer Care's response Hi,

As per records, our customer care team would have contacted you for all your concerns and have shared the required information with you. Confirmation vouchers were also shared with you on the registered e mail address. Hope you have received the same. Should you require any further assistance, Feel free to write us back.

Best Regards,
Yatra Care !