Yatra Online / Yatratrip.in — No refund for bus cancellation

I had booked a ticket through Yatra online in Parveen travels for travel from Chennai to trichy on Mar 25 boarding at Perungalathur. Seat no. V1,
PNR: ABBM3NJ54R4O61
Bus No: KL07CN3799
Service #: CHETVM VOLVO AC

But the bus broke down near Melmaruvathur
and no alternate arrangement was made even after 3hrs of waiting on the road. I personally made alternative arrangement of a vehicle from Chennai and reached trichy.

Request to cancel the ticket for refund is not attended by Yatra as on date.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Hi, Greetings from Yatra.com! We would like to inform you that we are unable to retrieve the booking details with the given reference number. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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