| Address: | 122001 | | Website: | yatra.com |
I made a holiday booking from Yatra for Sikkim tour on 20-28th may. I had made the payment 1 month prior and Yatra had given me voucher for my hotel confirmations.
But when I reached Gangtok, I got to know that no hotels were booked for me. I called yatra and they gave a hotel which was in a jungle on the opposite hill of gangtok (not in gangtok city around 8 kms away)
I had children and women with me in my family and it was unsafe for me to stay there. So I came back to Gangtok and had to rome and booked hotels on my own.
My whole day was wasted contacting Yatra executives, but no response from them.
When I had made the payment and bookings a month ago, why were my hotels not booked?
Now after my trip, one of the executives named Megha Matta told me that I will get a refund of Rs.44700 in 8-10 days. But now it has been more than 10 days I havent got my refund back. And when I contacted Yatra the executives are telling that my reference id- YH2618954 is not showing in their system. I mean what kind of a fraud is this.
My email id- [protected]@gmail.com
Contact number- [protected]/[protected]
YH2618954
With the above details i had made the booking, but now Yatra is telling that these details are not available in their system. This is how yatra has cheated us. Was this information helpful? | 
Greetings from Yatra.com!
Regret the inconvenience caused. We have tried contacting you. However, failed to reach you. Would request you to please share the suitable time to reach you as we are unable to locate your booking from the above mentioned details.
Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com
Best Regards,
Yatra Care