[Resolved] Yatra Online / Yatratrip.in — no ticket, partial refund and emi started | |||
I booked international ticket on yatra site, to a great surprise it printed all random alphabets on the ticket. When asked to resolved, they asked extra money to correct it. Finally there floor supervisor chancal agreed to refund full amount as tickets are available at different travel portals at a much cheaper price. As initial tickets were more than 1 lacs, i also availed emi option. Now, see the surprises and loot began, i was refunded only with partial amount despite agreement on recorded line. Secondly, they started emi and started charging interest. When i called my banker (As my credit card is from same bank) to discuss this, they informed all emi options are done by yatra only and if was want to cancel that emi you need to pay processing charges to yatra. There is no charges at there end as this transaction is credit excess utilized credit on the card. So, no ticket but cancellation penalty and emi process issues and interest payments. Last but not least, no ownership. How quickly they call people for payments, thereafter no support at all. Reference no.[protected] Was this information helpful? | |||
Nov 13, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 01, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Manoneet, Greeting from Yatra.com! We regret the inconvenience cause to you. We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Oct 09, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Manoneet, Greeting from Yatra.com! We would want to inform you that full refund has been processed from our end INR 101712.00 in your same mode of payment. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care | |||
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