[Resolved] Yatra Online / Yatratrip.in — non refund of visa fees paid at embassy by us as well as no updation of e cash promised in the package for yh5033694

Vineet7182

from Ludhiana, Punjab

Address:

Ambala, Haryana, 134003

We have booked a package and the amount included visa fees as well as ecash was promised. We have been in conversation with yatra for a month now and they have been very rude and unprofessional in there response, they are not a company from which you expect these kind of things.

Booking reference number is yh5033694

Why you promise false things if you cannot oblige with the same.

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Sep 14, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Vineet,

Greeting from Yatra.com!

We regret the inconvenience you have faced, kindly allow us time to go through the complaint and assist you, we will connect with you shortly. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Jul 29, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Garg.

Greeting from Yatra.com!

We regret the inconvenience you faced due to visa rejection. As checked visa fee was included in the booking cost and your one-time visa fee was paid by our counterpart at VFS in favor of embassy. Please note if visa gets rejected due to documents validation from embassy end then for reapplying the visa applicant has to pay the visa fee from their end. In regard to e-cash amount that will be credited within 24 Hrs in your Yatra wallet.

Regards
Yatra Care