Verified Support
Feb 23, 2019
Yatra Online / YatraTrip.in Customer Care's response Dear Customer,
Greetings from Yatra.com!
This is with regarding to your Yatra booking reference number[protected].
We would like to inform you that in case of cancellation, both Airline charges and Yatra service fee will be applicable. Kindly note refund will be process post receiving the consent from your end. Please find below the cancellation charges and refund calculation.
Ticket cost: INR 5380.00
Airline charges: INR 4578.00 (4360 Airline penalty + 218 GST) which Airline did not advise you
Yatra service fee: INR 400.00
Discount: INR 400.00
Refund amount: INR 2.00
Regards,
Yatra Care
Feb 25, 2019
Updated by acc01775 Dear Madam / Sir,
YATRA has offered a discount for its promotion Rs.400/-
Customer has not asked for any discount but only accepted the offer of discount Rs. 400/-
And the Customer has paid less the discount Rs. 400/- The details of payment is as below.
Ticket cost - Rs. 5, 380.00
YATRA Service Fee - Rs. 520.00
[protected]---
TOTAL - Rs. 5900.00
Promotional Discount (-)Rs. 400.00
Customer Paid - Rs. 5, 500.00
Complaint No1. - YATRA has taken Rs.520/- as online processing fees / Yatra service fee while booking- But when customer wanted an amendment in journey, YATRA just advised to contact Airline Service directly without providing any service to the customer.
Complaint No.2 - Customer is forced to cancel the ticket without getting any amendment on the journey through the Airlines by direct contact investing hours of time to talk and e-mails (copy can be provided)
Where as YATRA is deducting Rs.400/- as Service fee for cancellation again.
Is it justified without providing any service ?
Complaint No.3 - Customer has paid Rs.5500/- less the discount Rs.400/- from Rs.5900/-
Discount is offered by YATRA for its own promotion. Consumer has accepted and paid less. The discount should not be taken back while cancellation. Customer feel that it as injustice as a human being.
A simple example - If you purchase an item costing Rs.500- with a discount offer of Rs100/- and net payment Rs400/- Then while returning due to any reason, you get full refund of your paid money Rs.400/- Do you receive Rs 300/- after a deduction of discount Rs100/- ?
Please justify on what basis YATRA is deducting its own discounted money from the refund money.
Complaint No 4. - YATRA has informed the customer through e-mail dt.23/02/2019 that the Airline has refunded Rs1020/- as informed by the Airlines to me. Now YATRA is saying Rs 218/- is deducted as GST. This is just misleading the issue. It is requested to clarify whether YATRA has received Rs.1020/- or less the GST 218/- ?
Who is depositing the GST to Govt. for cancellation of a service ? YATRA or AIRLINES ?
Complaint -5 - Why YATRA differs its statements ? The E-mail dt.23/02/19 by your Representative - Rani Kumari stated - Refund-NIL. And the details of calculation provided by YATRA is a overdue of Rs.180/- on me.
And Now YATRA says I shall receive a refund amount Rs.2/- . If it is correct then why YATRA is delaying my payment of Rs2/- Two rupees ?
Finally as a customer, I am totally disappointed by the service of YATRA and want a justice.
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