Yatra Online / Yatratrip.in — Not refunding for cancelled ticket

Dear Yatra,
Please refund the full amount for cancelled flight ticket from airline within 24 hours of booking from yatra Booking Ref No.[protected]. Airline has immediately processed the full amount. But, yatra even after 3 days shows that they have not received the amount. It is highly disappointing. Although yatra provide good offers but customer support is not good. No helpline no on website. Very bad experience.