[Resolved] Yatra Online / Yatratrip.in — not refunding money as per the trip cancellation policy | |||
I have paid inr 70k for europe trip in month of jan 2018, i have cancell my trip due to family issue (Family member needs to be operated due to medical conditions and same documents is shared to the yatra) and yatra online is not refunding me money. I have initiated cancellation request before 45 days of travel and as per the document and cancellation policy i should get only 30k deducted from my advance amount and i should get 40k refund. They are only giving me inr 10k refund saying that cancellation fees will deduct per person. As per the documentation/emails from yatra they have clearly mention they will only deduct 30k amount before 45 days departure. (Nowere they mentioned in communication that they will deduct booking amount per person) Please help me to get my refund of money. Was this information helpful? | |||
Apr 27, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 20, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh, We regret for the inconvenience caused to you! We have received your query and would respond you at the earliest. Request your patience in the interim. Thanks Yatra Care Verified Support Mar 20, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh, Thank you for your patience! We would like to inform you that as we have checked it was clearly mentioned in the cancellation policy that booking fee is non refundable and applicable on per person only in cancellation. Hence, we have taken the booking fee complete from you and are refunding you INR 10000.00 only. would request you to kindly check the cancellation policy again at your end and connect with us again for any further assistance. We will be happy to assist you. Regards Yatra Care Verified Support Mar 20, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh, Greetings from Yatra.com! We would request you to kindly check the payment terms and connect with us again for any help, we will be assist you. Thanks Yatra Care Verified Support Mar 27, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Kalpesh, Greetings from Yatra.com! We would like to inform you again that it's clearly mentioned in the payment terms that booking fee is for per person and it's completely non-refundable. Hence, we would like to inform you that further refund would not be possible on this. Thanks Yatra Care | |||
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