[Resolved]  Yatra Online / Yatratrip.in — our glimpses of europe tour dated 28th may holiday package to europe, yh3929558

Address:

Pune, Maharashtra, 411038

Our glimpses of europe tour dated 28th may holiday package to europe, yh3929558
This was in reference to our glimpses which we had booked online through your advisor aradhana singh, yatra international holdidays gurgaon delhi. We have had a really disappointing experience dealing with this advisor. She never guided us properly right from the time we got our tour booked through her. Right from the time procuring our schengen visa assistance or be it checking mails which was sent to her on her yatra email address [protected]@yatra.com she has not bothered to even check the docs which were sent to her and we promptly called her to remind her to check emails sent to her. Its been highly frustrating to deal with such advisors/companies like yatra which are delhi based.

We had shared our medical documents which clearly states that my husband was down with dengue and deodenal ulcer and would therefore was unfit to undertake international travel as advised by hospital/doctors and we would therefore like to reschedule our europe trip.

We requested aradhana singh to give us next available dates but has not given us. These docs were sent to aradhana and requested her to share the same with with yatra suppliers/vendors. Also detailed the bil no. Of the payments done until now were also shared. Total amount paid till now is 60000 + 13750 (Schengen visa charges) + 125000= 1, 98, 750.

I don’t think any tour company like sotc, thomas cook will ever do this if you are unable to travel under medical grounds. Now today we get a mail stating that the suppliers are not agreeing to postpone our travel and therefore our money paid will be forfeited. This sounds absurd as no travel company who conducts tours like this. So therefore i request you to look into this case as an exception and show some consideration and allow us to board our next tour after knowing the available dates so that we wouldn’t loose the amount paid to yatra till now. Hoping to hear some fruitful reply from your company.