[Resolved] Yatra Online / Yatratrip.in — partial refund for airline cancelled flight! | |
My flight was cancelled by the airlines. But i have been charged online processing fee and discount which comes to a total of close to rs. 1500. When i contacted yatra through chat, i kept getting the same answer that it's per policy. It's totally unfair. Yatra does not have a proper contact number to talk to. All the numbers displayed on the site do not exist. Why would yatra display that airline option? It is never mentioned in the terms that i would be charged this amount even if the airline cancels the flight. Why would discount amount matters if the flight is cancelled? Booking ref no:[protected] Was this information helpful? | |
Jun 24, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 21, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Sir, Greetings from Yatra.com ! As checked the amount which you paid to us only convenience fee which was paid at the time of booking was deducted remaining amount is refunded to you, Please note convenience fee is charged at the time of booking same can not be refunded in case of cancellation or refund due to any reason. Hence any further refund against your booking would not be possible from our side. Thanks. Yatra Care ! | |
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