To whom it may concern,
I am writing to formally complaint and request immediate action regarding a pending refund for my cancelled flight booked through Yatra.com.
Booking details
Passenger name: Gargi Saini
PNR: S3QZFI
Airline: Akasa Air
Booking made via: Yatra.com
Cancellation reason: Flight cancelled due to Indigo crisis
Amount initiated by airline: ₹13, 476
Date refund initiated by Akasa Air: 8 December 2025
Issue
Akasa Air has confirmed and initiated a partial refund of ₹13, 476 to Yatra on 8 December 2025. However, I have not received the refund in my account. I have tried contacting Yatra customer care multiple times; phone lines are unreachable and I have not received any resolution or response.
Requested action
Please confirm receipt of the refund from Akasa Air and the current status of processing.
Expedite transfer of ₹13, 476 to the original payment method or provide a clear timeline for when I will receive the funds.
If the refund cannot be processed immediately, provide a written explanation and a contact person with direct contact details for further follow-up.
Please compensate for any inconvenience caused (if applicable under your policy) and confirm next steps in writing.
Supporting documents (attached)
*Booking confirmation
*Communication from Akasa Air
*Confirmation of refund initiation
Please treat this as an urgent consumer complaint. I expect acknowledgment within 48 hours and a final resolution within 7 business days. If I do not receive a satisfactory response, I will escalate this matter to consumer protection authorities and relevant regulators.
Contact details-
Name: Gargi Saini
Email:[protected]@gmail.com
Thank you for your prompt attention. I look forward to your immediate action and confirmation.
Sincerely,
Gargi Saini
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