[Resolved] Yatra Online / Yatratrip.in — Payment stuck and money deducted | |||||
I think yatra.com is fooling its customers. I did a transaction with yatra on a Saturday, transaction was stuck and amount was deducted. Yatra official said they have not received the amount and will process the request once they receive it. And this is an issue with the bank. I thought maybe they are right. They received the amount on Monday, by then the air fare was increased and i had to pay extra for that. While doing thia transaction also the payment was stuck at same page as before although I used a different mode of transaction (previously it was net banking and now it was debit card). After a week later I did another transaction with yatra but this time a different bank altogether. And to my surprise the payment stuck at the same page as before. So clearly there is an issue at Yatra.com site. For some technical glitch they have in their site why should a custom be asked to pay? Was this information helpful? | |||||
Apr 20, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 07, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ashtum, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to share the email id used for the booking and we will be happy to assist you. Best Regards, Yatra Care | |||||
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