| Address: | Nagpur, Maharashtra, 440032 |
We had provided Pozhiyoram Beach Resort in alleppey for reference no YA:5023764 on 18 Aug 2017, the resort was too much lonely and out of area where no guest appart from us on rhat day, which was unsafe. We are two couples (two ladies and a baby girl) The room shown to us had the toilet out of the room having open sky, after paying should we opt this? and which was not told by yatra executive. The alternate room shown to us was too much dirty having lots of Mosquito and spider net at loots of places which was shown in photos attached. The bed sheets and blanket are smelling dirty, in front o[censored]s room attender spread room freshener on it. Both executive of yatra.com and resort are not in position to provide us alternate resort/hotel. We had make own arrangements for hotel at kochin due to non availability of hotel rooms in alleppey,
Which hamper our pocket by more ₹5000. Exicutive of Yatra.Com stand his hand on between such crushal circumstances. This is shamfool approach by yatra.com for traveler. Till date no initiative taken by yatra.com about the refund. Please look into the matter most urgently. Other wise we have to opt next level complaint.
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