Yatra Online / Yatratrip.in — Poor service

Address:

411013

Yatra.com: booking id yh2687888

Dear sir/madam,

I have very horrible experience from yatra.com and i really doubt what services i will get during my holidays. Details as under.

1. I booked hotel through yatra.com on 21st may as with booking id yh2687888. My hotel booking is from 22nd june to 28th june at goa for honeymoon package.
2. I got email confirmation from yatra.com with attached invoice receipt of rs. 5300/- for advance of 25% amount. Attached invoice don’t show anything of balance payment to be made
3. Mr sarthak singh (Sarthak. [protected]@yatra.com) confirmed over phone that balance payment can be made at hotel directly. Unfortunately i don’t have any call recordings. It was never informed that i need to pay balance amount.
4. There was 3 lines in email mentioning payment to be done 19 days prior of start of trip. I didn’t get any reminder email or a call.
5. Now after almost 16 days when i wanted to get print outs of hotel tckets. When i was not able to take prints, i called customer service center to confirm about procedure to take print out of ticket.
6. It was informed that i need to make balance payment to take print outs. If i fail to pay then booking will be cancelled and will not get refund of booking amount as well.
7. Its really unfortunate that for more than 2 weeks no one even bothered to send a single line email or a call asking me to make payment.
8. Now i had to arrange payment from my friend. Now i have made all the payments to yatra.com. Still i am not able take print out of tickets.
9. I feel like cheated from yatra.com in this case. At least a single call or email was expected from representative of yatra.com
10. I will never recommend yatra for their trips. I really afraid now about what services i will get if start is like this.

I never thought my marriage leave will start like this. If i need to do all these arrangements and face so much troubles, then i wonder why i should choose yatra.com.