[Resolved]  Yatra Online / Yatratrip.in — quality of service

Address:

500033

Dear all,
I’m really very much disappointed with the service provided by yatra team. They made my holiday hell.
Yatra ref no: yh5033562
My first complaint is regarding distance and travel duration. The lady who planned my itinerary (Ms malika singh,) said it will take less hours than the time duration mentioned in the schedule. As i have to travel with small kid i asked her again and again she said the same thing. After going there we spent most of our holiday in travelling which is very disgusting. Since we r from other place who do not have any idea about the new place ur team should guide us properly and for that u r charging us.
Secondly i told them to book 4 star hotel category in all the places for which i paid extra also. When we went to manali the hotel which u have provided is one star much worse than that. Hotel name is golden tulip which is categorised as 4 star. But when yatra make any agreement with any hotel first you have to go in person and check the facilities of the hotel rather than doing it online then only you will know the actual problem what customer facing.
It was late night around 10pm we checked in to that hotel after entering in to the room they gave us extra bed which they placed bed on floor. Do u think in a 4 star hotel category they will keep on floor? After asked for bed they provided us with old wooden bed with iron legs which is very awkward. I tried calling the floor manager that night mr siddhartha (Mobile no [protected]) he said he will arrange call back from yatra which was not done till next day afternoon... Very irresponsible fellow if he travel with their family then he will know the pain of that. That night is really nightmare for me i will never forget that room and hotel in my life.
Since we didn't receive any call from them my husband called mr siddhartha who blocked our numbers after repeated shoutings and said he will arrange call back from yatra team but we never received any call till now.
Mr siddhartha assured me before booking my travel he will provide support if we have any problem during our trip since i read all negative feedbacks about yatra.
Finally i want to tell u not to fool the customers who don't know anything about the place please try to guide them properly.
This is my first and final holiday travel with yatra. I will post this complaint in all the websites who r going to become fool through yatra. I have pictures of that hotel room but i cannot upload.