[Resolved] Yatra Online / Yatratrip.in — Refund against my hotel booking cancellation ref:[protected]

shivrali

from Ahmedabad, Gujarat

Jun 29, 2022

Website:

www.yatra.com

Booking Ref No.:[protected]
Booking Date: 20th June, 2022
Cancellation Date: 20th June, 2022

I made the above mentioned booking for my stay at the hotel in Udaipur amounting Rs. 6334/- using my debit card.
Due to some unavoidable circumstances, I had to cancel the same.
The cancellation was made within the time limit in which I was eligible for full refund.
Since the time I have cancelled my booking, I have received only the mail stating that your booking has been cancelled but they have not informed anything about refund.

I have raised complaint online twice but they are not responding to that as well. I also tried calling their customer care number but they are not picking up a single call.

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Aug 1, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced and delay in refund. We would like to inform you that we have forwarded the request to initiate the refund of INR 6334 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care