[Resolved]  Yatra Online / Yatratrip.in — refund for cancelled flight from airline

Hi team,

Regarding yatra airline booking ref no.[protected]

This flight on 2nd august, (Pnr: newyev) kolkata to bangalore has been cancelled by jet airways and i was informed by jet airways on 4th july 2018.
They also informed me that i am eligible for a full refund as they have cancelled the flight. The jet airways has updated the same comment/remark on the portal which yatra refers.

I have called yatra customer care and raised ticket for processing the refund. Also have done conference call with both yatra and jet to resolve this.

Even after the airline has put the comments and informed yatra to provide full refund still yatra is not processing my refund and delaying it saying still they need more time to confirm from airline.

I have called several times and mailed yatra customer service to process my refund but they are just delaying it and causing immense stress and issues for me as 4 of my family members are travelling on that booking.

Is this some kind of joke as when the airline has cancelled flight and my travel date is 2nd august and yatra is not ready to refund my money.

I have been a happy customer of yatra for several years but this incident is really spoiling the goodwill of yatra.

Please could you check on this and get this processed soon and help me.

Thanks regards,
Indranil aich