Yatra Online / Yatratrip.in — refund for cancelled flight on 25 may 2020

[email protected]

Address:

C128, Fourth floor, Sector 21

My flight ai-417 to ranchi was cancelled after the government resumed the domestic flight. I was provide with provided with a delayed certificate and told will get a full refund but after raising a refund request i got a mail from you guys stating that you can only reschedule your flight that to before 15 june 2020. As per the current situation either flight are available nor i am will to travel in pandemic. As stated in your mail after 15 june i will have to pay rescheduling charges. What type of refund is this. Please find attached your reponse mail and delay certificate.

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Ronit,

Greetings from Yatra.com!

We regret the inconvenience and delay in response. As per records, our team was already in conversation with you on an email thread and have given the required resolution and information related to your booking. Further, any information or assistance required, please feel free to revert back to the same email thread for our team to check and assist you better.

Regards,
Yatra Care

Jul 20, 2020

Updated by [email protected] It has been two months but still my refund is pending