[Resolved] Yatra Online / Yatratrip.in — Refund for hotel booking cancellation not yet received

debaghosh

from Roorkee, Uttarakhand

Jun 25, 2022

Address:

1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon (Gurugram), Haryana, India, Pin Code – 122001

Hotel booking done on 10th June.

Booking ID[protected]

Paid Rs. 40320 by credit card.

Cancelled the booking on the same day 10th June.

100% refund guaranteed.

But the refund amount of Rs. 40320 not yet credited to my credit card account even after two weeks.

+1 photos

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Aug 3, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Debaghosh,

Greetings from Yatra.com!

Sorry for the trouble caused. We would want to inform you that due to some technical error the refund got delayed, please kindly note we are working on it to get the same sorted. Your amount of INR 40320.00 is already queued for the refund, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account.

Regards,
Yatra Care