[Resolved] Yatra Online / Yatratrip.in — Refund for PNR OR6BXD and JLU7US

[Resolved] Yatra Online / Yatratrip.in — Refund for PNR OR6BXD and JLU7US

I ishan.soni Sep 27, 2022 Oct 3, 2022 This thread was updated on Oct 3, 2022

I had booked flights with PNR OR6BXD (Ref:[protected] and JLU7US (Ref:[protected] from Yatra using UPI. I cancelled those flights and had specifically requested yatra to refund the amount to my original payment method i.e UPI. Even after constant emails/complaints, they have refunded the PNR OR6BXD as ecash and the refund for JLU7US is still pending Ref complaints YA: 33493810 and YA:33493925 I want refund for PNR JLU7US too and I want all the amount to be refunded in the original payment method Refund for PNR OR6BXD - Rs 5530 Refund for PNR JLU7US - Rs 3490 Was this information helpful? No (0) Yes (3)
Oct 3, 2022 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 28, 2022 Yatra Online / YatraTrip.in Customer Care's response Dear Ishan. Greetings from Yatra.com! As we checked and found that against PNR JLU7US the amount of INR 3490.98 was refunded from our end on 25th Sep 2022 in the same mode of payment as per the request made online and under PNR OR6BXD the amount of INR 5330.98 was refunded in Yatra Wallet as per the request made online on 23th Sep 2022. Regards Yatra Care Sep 28, 2022 Updated by ishan.soni I have not made any request for refunding 5330.98 into my Yatra wallet. I have specifically mentioned to refund both the PNRs to the original payment method (UPI). Can you show me with proof where I made the request to refund the amount in my yatra wallet? Also, I still haven't received the refund for PNR JLU7US Attaching the image where I have specifically mentioned to refund the payment to my bank account Verified Support Sep 29, 2022 Yatra Online / YatraTrip.in Customer Care's response Dear Ishan, Greetings from Yatra.com! This is regarding your refund request under booking reference number [protected]. We would like to inform you that a refund of INR 5330.98 for your booking is being processed. Kindly note, Refund will be processed from Yatra's end in 24 hrs. You will receive an email notification once the refund will be processed from our end. Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account Regards, Yatra Care Sep 29, 2022 Updated by ishan.soni Update - Refund of Rs 3490.98 has been received in my back account. Refund of 5330.98 is still pending (Yatra has debited the this amount from my ecash. Now I am waiting for it to be transferred to my bank account) Oct 03, 2022 Updated by ishan.soni Update - I have received the refund of Rs 5330.98 in my bank account
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