[Resolved] Yatra Online / Yatratrip.in — refund fraud

aazimaazim

from Srinagar, Jammu and Kashmir

Address:

Baramulla, Jammu and Kashmir, 193101

I had booked a ticket with ref no[protected], which got cancelled by the airlines due to some technical issue in the aircraft and full refund was assured, but whenever i contact yatra they tell me that they have initiated the refund request but haven't got any response from the airlines, whereas air-india is telling me to get the refund from yatra as the airport authority have marked the ticket for full refund some 15 days ago. The ticket amount was 17000+ and i am being pushed from air-india to yatra to air-india.

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Dec 4, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Aazim,

Greeting from Yatra.com!

We regret the inconvenience caused to you.We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Nov 21, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Aazim,

Greeting from Yatra.com!

We would want to inform you that as per the update received from airline flight was delayed less then 1 Hr. Hence refund will be processed as per airline fare rule. Request to kindly share your consent on the same.

Regards
Yatra Care.

Nov 22, 2018

Updated by aazimaazim Yatra.com

Kindly proceed with the full refund as approved by the airlines as marked on the physical ticket (attached).