[Resolved]  Yatra Online / Yatratrip.in — Refund not processed even after 15 days

I have booked cab from yatra with reference id numbers,[protected] and it was cancelled by the car rental partner of yatra himself. I got message that the refund will be processed for this booking.
Then I tried again with booking ID number[protected] this was also canceled from their end and I got message that refund will be processed.
The status showed cancelled by car rental for both the bookings.
Why my 2 time bookings are cancelled.
I raised email to customer support with Ticket ID Ticket Id :'YA:31734517' I got assurance that refund will be in 3 days for private sector bank, but I have received any refund yet. And there is call from any support executive.
Please update me status for both booking with reference id numbers,[protected] and[protected].
Please see the attachment.