[Resolved] Yatra Online / Yatratrip.in — Refund not provided for Yatra Booking ID[protected].

[Resolved] Yatra Online / Yatratrip.in — Refund not provided for Yatra Booking ID[protected].

A avi4u0291 Jan 19, 2022 Jan 31, 2022 This thread was updated on Jan 31, 2022

Ue to Covid, We canceled our ticket from Indigo airlne with Yatra Booking ID[protected]. after discussing with Yatra that Indigo is ready to refund their cancellation amount with Indigo voucher, Customer executive from Yatra told that they will refund the whole amount they get from airline. Indigo airline has provided the Indigo vouchers for all their canceled amount, And Inidigo has also refunded the remaining amount to Yatra as this was canceled due to covid I would expect that Yatra also refund us back refunded money received from Indigo but when I called customer executive again they refused for full refund amount Was this information helpful? No (0) Yes (0)
Feb 10, 2022 Complaint marked as Resolved Yatra has refunded money. Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 20, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that there is no refund due post deduction of applicable charges and promotion discount reversal for your booking. Regards, Yatra Care Jan 20, 2022 Updated by avi4u0291 Why there are deductions of applicable charges and promotional discounts when Indigo has done full refund due to Covid situation. Indigo has already provided refund of their cancellation charges in form of Indigo voucher and remaining amount credited to Yatra to refund the remaining amount. I would expect Yatra also understand the Covid situaton and do the needful. Please look into this on priority and escalate if needed. Verified Support Jan 22, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have not received the full refund from the Airline, the Airline had processed the refund post deduction of applicable charges. Hence Yatra service fee will be applicable. Regards, Yatra Care Jan 22, 2022 Updated by avi4u0291 Indigo has refunded their cancellation charges in terms of voucher, let us know if you need those voucher details. Clear trip has also refunded the remaining amount for my other ticket so I also expect yatra also refund my remaining amount. See email from Indigo- Dear Sir, Thank you for writing to IndiGo. With reference to your email, we would like to confirm that under the booking reference number FLFSPZ and HKFF9M, we have refunded an amount of INR 1, 752 & 3, 008 to the virtual ID of your travel agency on 13 Jan 22. Please contact the concerned travel agency for the further refund to your account. Further as a goodwill gesture we have offered you the vouchers against the cancellation fee and same has been delivered to your registered email. Thank you for choosing IndiGo, and we look forward to serving you again in the near future. Best Regards, Harpreet Singh Customer Relations InterGlobe Aviation Limited ("IndiGo") Level 3 Tower C Global Business Park M G Road Gurugram Haryana 122002 India Website: www.goindigo.in Verified Support Jan 23, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have not received the full refund from the Airline, we have received the refund post deduction of Airline charges. Hence, there is no refund due post deduction of applicable charges and promotion discount reversal for your booking. Regards, Yatra Care Jan 24, 2022 Updated by avi4u0291 I have already clarified that Indigo has already refunded their cancellation charges with issuing voucher and I have received those vouchers. and remaining amount paid to Yatra, becasue its kind of full refund Yatra should refund what ever you have received because its kind of full refund. Clear trip has done the same for my other ticker. request to escalate this to senior management of Yatra. Verified Support Jan 26, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have already shared the required information/ details with you in the earlier message. If there's anything else that we can help you with, please let us know. Regards, Yatra Care Jan 27, 2022 Updated by avi4u0291 No, I am not convinced with the response provided. If Clear trip can return full amount without deducting anything why not Yatra. Please escalate this matter to senior management. This ticket was cancelled due to covid situation and you can't deduct any money in refund from Indigo because it was full refund. Verified Support Jan 28, 2022 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have received the refund from the Airline post deduction of applicable charges and in case of cancellation apart from the Airline charges, the Yatra service fee of INR 400 per person per sector is applicable. Regards, Yatra Care Jan 31, 2022 Updated by avi4u0291 This is not acceptable in case of Covid situation, If Indigo and clear trip has refunded full amount without deducting anything then Yatra should also do the same. Please escalate this to highest level, you can cheat customer.
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