[Resolved]  Yatra Online / Yatratrip.in — Refund not providing in the namesake of non refundable vouchers

Hi,

I am a new customer of Yatra.
Email- [protected]@gmail.com
ph: [protected]

I recently booked one hotel named "Hotel Camelot" with my gift voucher from Yatra.
Now due to some medical constraints I'll not be able to reach there and hence I had to cancel the trip today and the refund mode I chose was eCash.
At the time of cancelling it showed that I would get 100% refund i.e 3870 Rs and the same information I have received in mail too which I'll add here as attachment.
Now as refund I only got 870 Rs that which I made payment via bank.
They are not returning the remaining 3000 Rs which I have paid via gift card by saying that the Gift Card is not refundable!
Now the hell of a question is at the time of cancellation why they didn't show it up!

And the second and most important thing is that the refund mode I selected was eCash. If for sometime I consider that the gift card was for only one time use then also they should not face any problem at the time of refunding as because I have selected the payment mode as eCash.

Thirdly regarding this I contacted to my gift voucher issuing authority and they have clearly mentioned that the decision is of Yatra and in no way they are involved in these. If Yatra want to return the money they can definitely do that.

And last but not the least the customer service team of Yatra is absolutely ridiculous. I have tried multiple times to reach to them via phone at the time of cancelling. But they are not at all responding.
Kindly help me to get my 3000 Rs back.

Regards,
Subhajit Chakraborty
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Dec 21, 2022
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2022
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under Interaction Id: 34311304 and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
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Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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