[Resolved] Yatra Online / Yatratrip.in — Refund of cancelled tickets

jainpkssa

from Delhi, Delhi

Sep 24, 2022

Address:

P15, top floor, outer circle, Connaught Place, New Delhi

Against the booking number[protected] and PNRD26152 we called immediately to Yatra on 13/06/2022 within 5 minutes to cancel the ticket and initiate refund. They suggested to call Airasia and claim full refund and free cancellation. We have paid Rs 16, 055/- by our Amex card. We got the confirmation mail from Airasia that full refunds have been initiated. But we are sorry to inform that we have not got our refunds.

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Oct 28, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Sep 24, 2022

Updated by jainpkssa Why it is mentioned resolved when it is not

Verified Support

Sep 25, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi.

Greetings from Yatra.com!

We would like to inform you that a refund of INR 14618.56 for your booking is being processed.

Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.

Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and a seamless online booking experience to its customers.

Regards,
Yatra Care