Against the booking number[protected] and PNRD26152 we called immediately to Yatra on 13/06/2022 within 5 min to cancel our tickets and they asked us to call the airlines for free cancellation . we have paid the amount 16, 055/- by our Amex card. We called immediately and got the booking cancelled. We got the mail from Airasia Airline that full refund has been done to the travel agent and they will do within 7 days.
We are sorry to inform that we have not got our refunds and we have tried many times to get it
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Oct 26, 2022
Complaint marked as Resolved
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
We would like to inform you that a refund of INR 14618.56 for your booking is being processed.
Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end.
Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account
Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and a seamless online booking experience to its customers.
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