Hi Team,
Subject: Package "Russian Holiday Delight (inclusive Airfare)", referenceId "[protected]"
I really don't know where to start! I write this email with a lot of grief and disappointment! I had booked a 'Russian Delight' package through Yatra last year! Please seek the attached mail. It was my first booking with Yatra and also my Honeymoon trip in November 2021! Due to COVID, I had rescheduled the Trip to January 2022 by giving more money for booking as change fee! However, with the war amidst, we thought it would not be apt to go there. I requested Yatra and your third party travel team 'Travel2Agent' with which you have a tie-up to cancel the trip and requested my refund of INR 72900. It has been over a year and I have not received my refund yet! They keep telling me that because of the war, they are not able to transfer the funds!
Initially I was told that it would take 8-10 weeks in the month of March 2022, However I haven't received one single amount of refund from you. Please seek the attached email thread from them. It has been mentally exhausting for me and my family. The amount is huge and there was never a proper follow up unless I had to chase them!
What more should I do to get my hard earned money back??
Kindly look into this matter seriously and take action and request you to get my refund at the earliest! I have been patient enough but one year is way too much!
Regards
Wilfred Joseph George Was this information helpful? | 
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