[Resolved] Yatra Online / Yatratrip.in

[Resolved] Yatra Online / Yatratrip.in — refund of my money

L lalitag1 from Noida, Uttar Pradesh

Hi sir, With due respect, i want to bring to your notice that i have booked a ticket from newdelhi to kualalumpur and turn ticket. It cost me 80000 (I belong to working class/middle class family) who hardly plans a trip outside of india. But somehow when i was booking ticket at yatra site which i felt is not that good as mmt (I keep using it), i got a call from a advisor, who asked me few details and asked me to send the traveller details, i did so. He send me an acknowledgment to ask and go to. To which after checking all details of passenger but not the flight routes i said it looks fine. But it was booked Kualalumpur to newdelhi on 22nov New delhi to kualumpur on 29nov. He booked wrong flight and made it as roundtrip and now i am not able to change my date. No option we have to change detail. Agent from yatra is not taking any responsibility for his mistake. Please refund my money. Also no one is helping. It was my first international trip. Hope. Please help sir. Pnr:pf9n2l Was this information helpful? No (0) Yes (0)
Nov 8, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 26, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear savita, Greetings from Yatra.com! Would request you to kindly allow us sometime as case has been already escalated to our concern team and they have ask to wait from you till tomorrow evening. Thanks Yatra Care Sep 26, 2017 Updated by lalitag1 Hoping for some positive solution come from your sides. Verified Support Sep 27, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear savita, Greetings from Yatra.com! As per our records our team has been in contact with you. Hope your query is now resolved. Best Regards, Yatra Care Sep 28, 2017 Updated by lalitag1 Hi, Yes, ur team has been contacted with us but still we are in big loss. Now we have to book again return ticket which have much higher rate as before in which you waive off only rs. 20, 000 and we are still in loss of big amount. If this problem not happened from your side our trip complete in approx 80, 000 only but now we have pay total approx 1, 30000(after your waive off) . So still we are in loss of rs 50, 000 which is a big amount .Now you think is it a proper judgment from your side. Verified Support Sep 29, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Savita, Greetings from Yatra.com! We do understand your concern. But, would like to inform you that as we have checked with our team they did the best from their side as per possibility. We regret, would not be possible anything on this further. Thanks Yatra Care Oct 13, 2017 Updated by lalitag1 What they did best for us. From the day we booked ticket on yatra we are facing only challenges due to that wrong booking ticket. Now we are not able to process visa for Malayasia as we have two ticket one is your wrong booking ticket which is a round trip IN WHICH ALREADY TWO DATES are given and other one which again booked on your suggestion for return from Kulalumpur to Delhi. So now how we upload these ticket for visa processing as now we have three date given in ticket. You guys just ruined my family trip and more than that it become more frustrating for us.It is one of big loss of my life and i feel guilty of booking flight on your site. Now either you process our visa for Malaysia or refund my whole money back .
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