[Resolved]  Yatra Online / Yatratrip.in — Regarding complaint on the package to Delhi -Manali (ref. no. YH3108912)

Address:	122001
Website:	www.yatra.com

This is shivarudraiah b from Bangalore.

I opted a honeymoon package from your Yatra.com from 6th to 12th January 2017.
All together it was a irritating time for me. What it should have been a memorable experience was unlikely a bad experience for me.
I faced many problems during the journey and your consultants have misguided me in many instances.

I'm pointing out all that I have experienced during the 6days one by one.

1. I booked a package with your consultant Mr. Harshit kaushisk on 4th January. As a consultant of your esteemed company, he must be knowing that Taj Mahal is closed on Fridays. Unfortunately knowingly or unknowingly he booked for Agra Taj visit on 6th ie Friday.

2. Then later my package was handled by anamika chakraborty (contact no. [protected]). Mr. Harshit booked a hotel called ashiana in Delhi which is a 4* hotel as he had mentioned in the itenary.
But it was very irritating for me after seeing the hotel rooms which is not even of 2*category.
Than I contacted your consultants immediately and finally call was handed our to anamika. She started giving options like she offered a one day sight seeing in Delhi to compensate for the hotel they had booked. But I agreed for food arrangement for afternoon and night on 6th and accommodation on 12th as i will be reaching Delhi early morning 6am and my flight was evening 6.45.


3. Madam X (unknown lady with contact no. [protected]) called me and gave the contact nos of the transportation in Delhi and manali.
She was hesitant to tell her name even after asking many times.

4. Mr. Naresh thakur (contact no. [protected])was the transport agent in manali called me on 7th night before I get in to the Volvo bus and told that I have make a private cab from kulu to manali as there is a heavy snow in manali and Volvo buses can't reach manali. Instead of he arranging a cab for me from kulu to manali he asked me to do that and also to pay for them. He promised me that the amount paid will be given back to me. So I made a taxi from kulu to manali and paid 1400rs. The journey was horrible and restless. I reached manali by 8pm on 8th Jan after 8-9hr journey.

5. The cab driver allotted by naresh thakur for our site seeing in manali. He used to come late everyday and was missing some places. On last day he came by 12pm though we called him to come by 10.30 as we were about to do some shopping in manali road. He was suppose to take us to hadimba temple which didn't happened because we need to board the Volvo bus by 3.30pm.

6. The cab driver even demanded money from us to drop to the Volvo point but we didn't pay.

7. The Volvo booked while going to Delhi was not in good condition and it was agian a horrible experience for us going back to Delhi.

8. At last I myself booked a room in Delhi on 12th early morning 6.30 by paying 1500rs from my pocket, which was suppose to be covered in the package according to the suggestion given by anamika.

9. I tried several times to contact anamika through her direct contact no. but was not able to come in contact and others like Mr. Karthik and Mr. Vivek were kept me in confusion and trouble.


AlsoI have sent emails to the concerned persons many times, for which I didn't get any reply back which shows the kind of attitude from the yatra consultants and the chief business officer.