[Resolved]  Yatra Online / Yatratrip.in — regarding refund due to corona outbreak.

This is in reference to a dubai package booked under reference number yh5461922. This trip was planned from 14 march 2020 to 19 march 2020. Despite continuous chasing on their customer care support for the past 4 days still, they are not responding to this refund. We have made full payment of 2.80 lakhs of hard-earned money. Since in the recent past 2-3 weeks, the corona outbreak has escalated drastically. So we are asking them for a refund but they are denying. I urge to yatra to show some act of kindness and humanity by refunding our hard-earned money if not able to provide a full refund, you deduct your some percentage of commission and refund the rest i will that also.in the present scenario of corona outbreak, nobody would like to risk their family and even indian government is advising to cancel your abroad trips so we will have to cancel our trip to dubai.
It would be highly appreciable if yatra should understand the customer agony and refund my hard earned money.