[Resolved]  Yatra Online / Yatratrip.in — regarding the payment refund

I have tried to book a bus from pune to nagpur via yatra.com, but the booking was failed and the amount has deducted from the account. I have contacted with yatra customer service, they told me that they haven't received the payment. I have also contacted with my bank customer service and they said beneficiary has received the payment. I am having transaction details with me and i have also mailed it to yatra. But unfortunately they are not responding properly and not looking into the issue.