[Resolved]  Yatra Online / Yatratrip.in — ticket not booked but money deducted

While booking an online flight ticket money got deducted but i did not receive any confirmation message or mail. Account no.[protected]. Looking for a fast recovery. Send the confirmation message as soon as possible or refund the received amount. Also looking for a prompt reply from your side.
Booking date - 14/09/17
Resolve it as early as possible.
Booking id : g. [protected]@yahoo.in
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Oct 22, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2017
Yatra Online / YatraTrip.in Customer Care's response
Hi Deepshikha,

Regret the inconvenience caused you have gone through! Would like to inform you that we have received your query on [protected]@yatra.com also and we are working on it already. We would respond to you at the earliest. Request your patience in the interim.

Best Regards
Yatra Care
Verified Support
Sep 14, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Deepshikha,

Thank you for your patience. Would like to inform you that we have checked the payment status at our end, the payment has not been received. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required.

Thanks
Yatra Care
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