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80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
If you have not got the desired amount or the alternative service was not provided):
The complaint has to be submitted in written to the company (entity), whom you had paid and own invoice or to the air carrier directly.
The complaint has to contain the basic fields:-
1. Particulars of the address, according to e-ticket, or PNR, or invoice
2. Particulars of the submitter: full name, address, email, phone, bank account number
3. Brief description of the events:
when, where, which services had been ordered according to, for example, PNR or e-ticket;
when, who had cancelled the ordered flight ID
4. Request: the statement of the act from the responder (what do you want)
5. Signature / name, date, time, place.
The responding party has 7 days (max 30 days) for the refund processing, or refusal to refund / compensation, or refusal to process the claim, stating the addressee, reasons, decision, his particulars.
Such documents are not seen here.
In addition, the author does not know his all rights, which are acquired.
If the claim is not processed within 30 days or not full amount is paid,
the passenger is entitled to claim money from the offender via one of the authorities:-
1. Department general of civil aviation in the state of residence, if in India,
2. Customers court (forum) in the state of residence, if in India,
3. District court (forum) in the state of residence, if in India,
If the passenger does not know the rules and his all rights, incurred from the cancellation of the flight,
he or she is entitled to hire the lawyer or the legal professional for the agreed fee.
The cost of the legal assistance start from rs 4000 before the Indian authority.
Regards.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail aryan(at)vivaldi.net