[Resolved]  Yatra Online / Yatratrip.in — travel package

Address:	Gurgaon, Haryana
Website:	www.yatra.com

We had a booking under transaction id (Yh4330472) for 5 nights and 6 days involving three destinations munnar – alleppey – kovalam/poovar. With cab assistance all day long and site seeing.

We reached kochi airport on 7th aug the same day kochi was facing some vehicle strike and we were supposed to reach munnar the same day, suddenly the driver asks us to stay back in kochi for safety sake and on contacting yatra team they also suggested the same but on our own expenses and denied any help required. However, due to drivers assistance we decided to go ahead on our own risk and reach munnar. On 9th aug, due to heavy rains and road blocks we got stuck in munnar, the same day we were supposed to leave for alleppey where we already had our house boat booked with meals included, on contacting yatra team we conveyed that we are unable to move from munnar and we are stuck badly at least arrange us a hotel or compensate on meals because we were already under loss as we had paid for alleyppey trip (No compensation for loss of alleppey) but on the contrary the team reverted back that “rains/landslides and road blocks are natural calamities we don’t compensate such things and can’t help you guys in that matter and we are not responsible whatever happens you are on your own! Other than that please let us know how the trip is going”.

Team - we are certainly very much in knowledge that natural calamities are not something humans have control over but compensating the same for humanity’s sake is definitely are in our hands and if not for humanity’s sake then for your businesses sake to retain your customers and saving yourselves from losing further customers you should have backup plans for such situations…
We were really impressed by the thoughtfulness of the team that they could not even arrange us hotel or meals or any information that when can we move next, we were literally struggling/panicking that what would happen next without any guidance left totally stranded in an unknown place.

After all the plight we left the next day 10th aug with help of localite’s assistance early in the morning at our own risk and took a 13 hour journey from munnar to kovalam, which was really a beautiful destination to rejuvenate and relax…but we were in such a shock and so glued in the past experience that we could not even enjoy there as well. Also, for fyi purpose the yatra team dint call us again to even know if we were alive or left munnar safely.