[Resolved]  Yatra Online / Yatratrip.in — Tricky booking system which Leads to false/part information to customer resulting in higher costs

Address:

201012

Dear sir,
I recently took a flight of flydubai from Doha to Delhi booked through Yatra.

At the checkin counter, I was informed that I have no baggage allowance, while this alert was never indicated to me at the time of booking the ticket.

While it was not only extremely surprising for me, it was very inconvenient as well resulted in my having to spend another QAR 394/-.

I felt very disappointed and cheated. Can you look into the matter. How can an international flight be booked without any baggage allowance and that too without sufficient and suitable warning to the traveller ? Please refund the amount I was forced to pay for this onward journey towards baggage charges.

Further I have also booked my return journey on 110716 for the same sectors DEL-DXB-DOH.

I do not wish to land in a similar situation again.

Pls confirm what baggage allowance I have this time.

The booking references are as follows.
XLKLM7 and PXDUTY

Regards.
Avaneesh Agarwal

Booking details / confirmation from Yatra given below.

On 02-Jul-2016, at 8:38 AM, Travel Feedback – Yatra.com wrote:

Dear Avaneesh Agarwal, Yatra
Hope you had a pleasant flight!

We at Yatra are constantly trying to improve your travel experience. While airlines manage the flight experience, we look to share your valuable feedback with the respective airlines and also with other travellers to assist them make more informed choices. To help us do that, please spare a few minutes for a brief survey about your flight:

Doha→Delhi Thu, Jun 30, 2016 | Fly Dubai
Your opinion counts.

Share Your Feedback
Best Regards,
Team Yatra

Important: Please do not reply to this mail. it has been sent from an email account that is unattended. Please add [protected]@yatra.com to your contact list and contact list and address book to ensure that you receive communication related to your booking from Yatra.com.