[Resolved]  Yatra Online / Yatratrip.in — unethical and unreliable - yatra.com

I have made a booking vide id yh5036721 with yatra.com. Due to some unavoidable circumstances i have requested the team on 8th may (15 days prior to the departure date - departure date is 23rd may 2019) to reschedule my tour plan for next month ie june.in spite of repeated followups no reply came till 13 th of may. Suddenly the officer at their end started following up for payment and not resolving the query for the mail pitched on 8th of may 2019. After some communication i got a revert saying that the amount deposited will be forfeited. My question to the team is that is it so ruled terms that the reschedule of the tour was not possible in the said case in-spite of conveying 15 days prior to the departure date. (Being a traveler have some basic knowledge that the same can be done). However if a person is following for confirmation of said mail sent of 8th may, team comes suddenly before a weeks from departure date for payment and till date i haven't got a reply that why it took around more than 5 days to start a discussion and 6 days to reply that the said reschedulement of the trip is not possible (All of the communication is on mail however no mail confirmation on mail from the company site except amount being fortified). Again a question asked that the terms and condition sent on mail doesn't contain the clause or any word for reschedulement. It means that if a person is planning an international trip (As in most cases a common man plans the travel approx more than 15 to 30 days advance and is unaware about the un expected hassle coming his way during the time between travel date and booked date) he will be at the risk of loosing the money paid towards the booking to the company. No incidental instances or any other claim will be entertained is what i have experienced while booking the said tour with yatra.com. However also making a request to give 24 hrs towards final confirmation on 15thmay 2019 on the said booking/ request is also not entertained. Strange british rules followed where in let the customer go to task we will not deviate any of our terms inspite asking repeatedly and highlighting the points. No mail with proper justification on reason of not able to cater the postponing of tour and no clause in the sheets highlighted confirming reschedulement not possible. The force conveying that your money is lost in a single line says the treatment to the customer. The unorganized and unreliable replies (Only on phone no written confirmation) without any proper authority to take a clean decision on customers hard earned remuneration. Totally depressed with the attitudes and replies.

Strange they have also barred me from putting a mail in a complaint box via their complaint site

Resolution requested for postponement of travel dates and as of now entertained with a rigid answer of not possible. You live or die you need to travel as per our plans or forget the amount paid.