[Resolved] Yatra Online / Yatratrip.in — updated fair post payment processing

Priyanka R. Kumar

from Chennai, Tamil Nadu

Website:

www.yatra.com/domestic-flights

The website showed a fair of approx 18k while i was checking the prices. I initiated the booking process and paid 18k from my credit card. The payment was successful but the booking was not confirmed saying the fair has been revised and to confirm the booking please pay additional 19k. Completely unethical and unprofessional. They cannot change the fair after payment is processed. All this has to be accounted before initiating the payment getaway.
Now my money is blocked with them and will be credited back to my account within 10 working days.

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Mar 2, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Priyanka,

Greetings from Yatra.com!

To enable us to check this issue and assist you, kindly share your Yatra booking reference number with us.

Regards,
Yatra Care

Verified Support

Jan 27, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Priyanka,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

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Comments

Kanmananil

from Agra, Uttar Pradesh

I booked the Bali trip in November but due to volcanic eruption it didn’t happen. Agents told me that the whole money will be refunded in some days. 2 months gone but nothing happened even they are not replying. My booking id was OAN9UE. It’s frustrating pls help.

Yatra Online / YatraTrip.in Customer Care's response, Jan 25, 2018

Verified Support

Dear Customer,

Regret the inconvenience caused. Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can investigate and assist you further.

Thanks,
Yatra Care !