[Resolved] Yatra Online / Yatratrip.in — worst travel experience | |
This incident happened today i. E 13 sep 2017. I looking for a deal for flight and hotel booking from delhi to udaipur and choosed a hotel. I called a yatra person to know if there is a discount coupon. He forced to book a hotel. The booking was made for 3 adults and one child for a standard room in the hotel. After payment i just checked the hotel pics, the rooms were way to small to be accommodated by those many people. I called the hotel to confirm they donot allow more than two people in the room and that they have rejected the booking. Called yatra again they mentioned no booking was cancelled by hotel person. I[censored] want to cancel the booking you can buy 14k will be cut. Now after spending a hefty amount on vacation wants to stay in such a small room where people can't even move. On the other side yatra being the service provider is such unpleasant experience. We are stuck in this situation. We feel like don't even going. They are not even aaranging a different hotel. Last but definitely not the least there are better hotels available at the same rate probably the yatra person made forced booking due to some commission. - - Was this information helpful? | |
Oct 26, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 13, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sonal, Regret the inconvenience you have gone through. Request you to please share your Yatra booking reference number to enable us to assist you. Thank you Yatra Care Verified Support Sep 15, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sonal, Thanks for your acknowledgment! Would request you to kindly allow us sometime as we will get this check from our concern team. We will update you the soon. Thanks Yatra Care Verified Support Sep 18, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Sonal, Thanks for your patience! Would like to inform you that as we have checked our team was in contact with you and they have resolved your query related to booking confirmation with voucher issued. Hope your query has been resolved. Hence, we are changing this post to resolved. For further assistance feel free to write us or call us on our call center no. [protected] no. Thanks Yatra Care | |
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