[Resolved]  Yatra Online / Yatratrip.in — Yatra cancelled my ticket without informing me and blaming airlines.

PNR: UADRUR

I had a ticket booked for 6th Jan 23 from Mumbai-Frankfurt-Columbus. Yatra emails me asking if have you canceled your flight from Mumbai-Frankfurt or rescheduled with the airlines. If yes then inform us. I found it shocking as I had no interaction with the airlines whatsoever. To re-verify I called Lufthansa airlines to find that my part ticket has been canceled by the airline itself. Again a shock. Yatra trying to blame Lufthansa and the customer in this case for their own misdeed. When I try to call Yatra, my phone gets cut off after the message 'No Booking'. What the hell is this going on? Yatra is certainly playing fiddle here. You have to provide me with the same ticket for the same date as I don't have money to waste on booking another ticket that will come out heftily expensive. I had puposely booked this ticket in June to avoid heavy amount to spend at the last moment.
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Jan 20, 2023
Complaint marked as Resolved 
I then initiated my request to the higher level authority in Yatra (CEO Level) by emailing him the whole case and then he helped me out with the process. Thanks
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Rohan. Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'YA:34966681and required information details have been shared with you, kindly note we are following up with the airline and will connect and discuss the same at the earliest possible time. We appreciate your patience in this. Regards, Yatra Care
Please share as to how finally the issue was resolved. Did posting on this forum help . Requesting as following up with my own issue with Yatra.com.

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