[Resolved] Yatra Online / Yatratrip.in — yatra.com do not refund money or take any action.

sukhvinderrock

Address:	Yatra.com
Website:	Yatra.com

Sir,
I want to inform you that i booked a bus ticket on date[protected] from varanasi to raipur (Chhattisgarh) for two people from yatra.com. Ticket cost me 1680.00
I had to book a car and go to varanasi from my home district mirzapur that cost me 2000 rs.
After reaching there, i contacted the operator, vidhan tours and travels and they told me that no bus is running to raipur currently after lockdown.
Because of yatra.com i had to face trouble and inconvenience and i had to lose 2000 rs of my travel.
I filed complaint to yatra.com through email about this, but the do not refund my money till today. No customer care number to reach and no response from support emails. Please take appropriate action against them, they are cheating with us
Please file my complaint against yatra.com as soon as possible and take necessary action to refund my whole amount.

I am attaching my e-ticket for your reference.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We regret the inconvenience caused. As checked and found that your refund of INR 1680.00 was processed from our end on 13th Aug 2020 in your same mode of payment. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care