[Resolved] Yatra Online / Yatratrip.in — Yatra flight bookings

shreya j

Sep 7, 2022

Address:	Gurgaon
Website:	Yatra.com

On 06 september 2022, I searched flights from DEL TO COK, Google showed me a result of yatra.com. A INDIGO flight with a fare of ₹9783- when on spice jet's website the same flight costed ₹10, 000/- approx

Naturally I thought yatra was providing the best fare and proceeded to book.

It led me to yatra.com where I put in my traveller information and email ID / phone number

Finally it asked me to pay. I choose UPI, it prompted me to open my UPI app and complete the payment.

After completing my payment the when I opened the website it froze and payment didn't reflect.

I contacted [protected]@yatra.com with my UPI app invoice. No response

Sent reminder emails, no response

Lodged complaint on yatra.com to escalate this issue. No response.

I want full refund of the amount deducted from my account.

+1 photos

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Oct 26, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care