[Resolved]  Yatra Online / Yatratrip.in — yatra holidays

Address:	560011
Website:	www.yatra.com

Hi,
I am extremely disappointed with Yatra and feel cheated at every step. Yatra has no concern for traveller’s comfort/ concerns and the overall perspective I got from Yatra is that it is only interested in duping people to buy their packages and then just do not bother of the rest.
Point1: Utter misguidance
I opted for a holiday package with Yatra since I did not have the luxury of time to do the adequate research to find the places of interest, distance Vs time, hotel ratings etc. I trusted that the Yatra agent (Milan Jain) would do the due diligence when I book the holiday. Unfortunately it turned out that my trust was breached. I was told by the Yatra agent that Delhi to Manali would be around 6-7 hours by road while in reality it was very much 15+ hours!! Yatra has shared with me an itinerary where I am promised to be shown 5 places on Day 1 when I have travelled 15+ hrs in a day!! Is this realistic?? My day 1 and day 2 were just lost in sitting in a dirty infected car
Point2: Dirty car
I had upgraded my travel vehicle to Innova to have a comfortable journey. One would be shocked to see the condition of Innova that was sent. Extremely dirty, non-functional AC, stained seats and what not!! The window panes were in such a state where one has to press multiple times to either close or open the window. I would better not mention music system and others when even the basic hygiene was below standards. (I can furnish the photos).
While booking the holiday, some promises made to me, which off course were far from the truth-
a) Driver will be your travel guide and will take you to the places of interest. You just stay relaxed and he will take care of travel timings/ lunch breaks etc.
Real experience: Driver doesn’t know anything. You need to tell him what you would prefer to see and all the aspects. He is just a ‘driver’ and lazy one too.
b) Driver will wait for you at the airport holding a placard with you name.
Real experience: Driver is nowhere seen and unreachable on phone. It takes more than an hour to locate the driver who chooses to stay at some parking lot. It is highly unfortunate that you expect us to know where the car is parked and locate the driver.
c) Driver details will be sent to you 24hrs before the travel
Real experience: I did not get driver details and I tried to call emergency number, which nobody answers!!. I drop a couple of mails to [protected]@yatra.com but nobody answers. Why do you have emergency numbers if nobody responds to them? After multiple attempts I get the details.
Point3: Useless emergency contacts
None of the emergency numbers reach to the agents. The IVR service says to drop mail to [protected]@yatra.com. What is the use of emergency numbers if you cannot reach out for help? I am extremely disgusted at how one can provide such emergency contacts?

After continuous ringing when by utter luch, you reach out to the agents in the emergency numbers, and raise your concern, they are aloof and all they can say is ‘It costs you Sir. You need to pay extra Madam…You will have to do it on your own..blah blah’. The very purpose of sense of emergency is lost with this kind of attitude you have.
I seriously regret having booked my holidays with Yatra.