[Resolved]  Yatra Online / Yatratrip.in — yatra website error, it shown 2 pcs of baggage before booking .

Address:

Gurgaon, Haryana

Hello,

This is regarding an international ticket booking ATL - HYD round trip. This is first time I booked tickets from yatra, and it is very bad experience. Before booking ticket it shown 2Pcs of check-in baggage allowance in both outbound and incoming sectors. But after booking, Yatra sent a ticket with return is having only one piece of baggage. After seeing ticket immediately I tried to reach Yatra customer care online chat for cancelling it. Unfortunately Chat support is only for domestic. They had given me [protected] number to connect telephone customer care. This number never connected from US I Tried multiple times. Next they had given me [protected]@yatra.com mail id, I sent mail with screenshots but they did not reply for email after 24 hours. Next again I connected to Yatra online chat support They said they will arrange call back to my number that is also never happen. Then again I asked them to connect call immediately and we will be continue be online on chat. Then for god sake I got call from yatra They said yes even they can able to see 2 Pcs of baggage for both inbound and outbound sectors, There is some technical issue with system, they said they will resolve it. But now they are not replying to my mails, Emirate said that is agents fault they has to convert my return special ticket to saver ticket. I would like to take this as serious and I want to fight on same. Please do need full for it
Please find attached photo before ticket booking where it showed 2 pcs of baggage for return.