[Resolved]  Yatra Online / Yatratrip.in — cancelling hotel booking after 3 days of booking

My booking was cancelled after 3 days of booking. I was given an alternative in a cheap rated hotel. On replying to the mail that i cannot accept their alternative arrangement, i did not receive any response from the team through mail. They have called a couple of times to make me accept the alternative arrangement they have made. Even after sending multiple emails i did not receive a response nor any update on the booking status through mail. They are very clever as to not to commit to something through mail.
Booking ref number no. Yat [protected]
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Jan 16, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Archana,

Greeting from Yatra.com!

We sincerely apologize for the inconvenience caused to you. Kindly allow us some time to check.

Best Regards
Yatra Care
Verified Support
Dec 16, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Archana,

Greeting from Yatra.com!

We regret the inconvenience cause to you. As per our record refund of INR 7980.00 has been processed from our end in your same mode of payment on 16th Dec 2017. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care
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