[Resolved]  Yatra Online / Yatratrip.in — didn't return bus fare

I had booked a bus ticket for 16-jan-2020 from ballia to lucknow, booking reference is[protected]. Bus pnr: xalm[protected]. Operator pnr: xalm[protected]. Seat number: 22, 21. Bus departure time was 8pm. I cancled the ticket at 7.25pm when i canceled the ticket it had shown that your ticket cancled sussesfully and after that i emailed to company at 7.58 pm also. After 1 hour at 9pm yatra.com mailed me that you cancled your ticket after 8pm i. E. Departure time so company unable to refund your bus fare. I followed cancelation policy, cancled the bus ticket before 1hr5min according to rule it is responsibility of the company to return back my 85%fair.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 19, 2020
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2020
Yatra Online / YatraTrip.in Customer Care's response
Dear Satya,

Greetings from Yatra.com!

On email the request to cancel the booking should have been send 01 hour before departure. Kindly find the cancellation policy and T&Cs which we shared with you on the ticket. The booking was not cancelled online, if you have received any confirmation email on the cancellation, kindly help us with the email to enable us to check and assist you on this.

Best Regards,
Yatra Care

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2577
    Pending
    347
    Resolved
    1923
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information