[Resolved] Yatra Online / Yatratrip.in — didn't return bus fare | |
I had booked a bus ticket for 16-jan-2020 from ballia to lucknow, booking reference is[protected]. Bus pnr: xalm[protected]. Operator pnr: xalm[protected]. Seat number: 22, 21. Bus departure time was 8pm. I cancled the ticket at 7.25pm when i canceled the ticket it had shown that your ticket cancled sussesfully and after that i emailed to company at 7.58 pm also. After 1 hour at 9pm yatra.com mailed me that you cancled your ticket after 8pm i. E. Departure time so company unable to refund your bus fare. I followed cancelation policy, cancled the bus ticket before 1hr5min according to rule it is responsibility of the company to return back my 85%fair.
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Feb 19, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 17, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Satya, Greetings from Yatra.com! On email the request to cancel the booking should have been send 01 hour before departure. Kindly find the cancellation policy and T&Cs which we shared with you on the ticket. The booking was not cancelled online, if you have received any confirmation email on the cancellation, kindly help us with the email to enable us to check and assist you on this. Best Regards, Yatra Care | |
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