[Resolved] Yatra Online / Yatratrip.in — domestic holiday tour package false promises

[Resolved] Yatra Online / Yatratrip.in — domestic holiday tour package false promises

V vips4evr from Delhi, Delhi

Booked holiday last year with Ref. no: YH 4188156. At the time of booking, all executives; Danish, Sakshi, Richa had talked and informed me that I can use my e-cash for online purchase on Amazon and similar online platforms. After completion of the tour, I had continuously follow-up for the same but no response from any of them. Even mail and lots of phone calls done from my side but no response for that also. Yesterday my 7000 e-cash got expired due to no response from Yatra Staff. For the confirmation of the talk, you can listen sales call from that executives last year. Was this information helpful? No (0) Yes (0)
Jul 19, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 18, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer. Greeting from Yatra.com! We would want to inform you that promotional e-cash can be used as per the TnCs only. Please note only eCash expiring within the next 7 days can be converted into Shopping Coupons a maximum of eCash worth Rs.1000 can be converted. From time to time, we keep evaluating the partner vouchers available on our platform. Kindly note e-cash can also be used or booking a flight, hotel, bus or holiday. However, while booking, you can use only a certain percentage of eCash based on the product. Request to kindly refer to the below given link for more updated. https://www.yatra.com/support/support-ecash/validity-and-usage Regards Yatra Care Jun 18, 2019 Updated by vips4evr Now you showing all that T&C to me at the time of redemption, just go for your sales call recordings and then argue with this all [censored] texts... Your one of executive Danish had promised me for the same, that also confirmed by Sakshi. Jun 18, 2019 Updated by vips4evr Please don't cheat the peoples by making false promises at the time of booking. Service is also as much of importance in any business, after sales.
Add a Comment	Share
Submit Close