[Resolved]  Yatra Online / Yatratrip.in — excess charges for tickets cancellation

Address:	560037
Website:	www.yatra.com

Hi,
My name is abdul rahaman, i have recently booked a flight from chennai (India) to dammam (Saudia arabia), i have been given a connected flights. And when i am trying to cancel my tickets now they are charging me two times. And when i asked them why is this charging me two times, they answered in rudely that we are charging as per our company policies and go and complaint whom ever you want to complaint.

Now i seek your help here. Kindly do check the image uploaded below.

And also these yatra.com people are cheating public with this online cancellation option, which is actually not working. When you select that cancellation option online, that actually don't cancel your ticket and pops up a message that please do contact customer service for cancellation or do wait until we get back to you. Until they get back to me, my cancellation time will be time-up. Because, this online cancellation charges=1250/- and offline cancellation charges=2250/-.

When we call customer service for help they told that charges will be same for both, when it is written in the yatra.com website 1250/- for online cancellation. And announced over phone several times while connecting to yatra.com customer service.

They are eating all public money with these charges and along with this there is airline cancellation fee of 65/- us dollars, which is actually more than the actual charges for which flight is charging 45/- us dollars. They have already eaten thousands of my money. Please do help in this case.

My contact number: [protected]
My mail id: contact. [protected]@gmail.com